Tag: Southwest Airlines

Building, Defending, & Maintaining Culture

The full story may not be out, but it appears that a Southwest Airlines gate agent acted inappropriately when she saw an unexpected name for a child. When a mother names a child with an unusual name that is not obvious how to pronounce, she might expect unusual reactions, but apparently the gate agent went

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3 Observations About the Southwest Airlines Incident

1. The calm, collected reaction of the aircrew comes from a disciplined, checklist culture that doesn’t just happen on its own or overnight. The checklists covered the basics of engine failure, rapid depressurization, and structural damage. The confidence and efficiency provided by the checklists freed the minds of the pilot team to creatively deal with

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3 Observations About Southwest Airlines Flight 1380 Engine Failure Incident

On 18 April 2018, Southwest Airlines Flight 1380 was passing 32,500 feet altitude, bound for Dallas from New York. Passengers heard and felt a large explosion, a sudden depressurization, and rapid turn and descent. A passenger was sucked half-way out of a blown-out window, severely injured from explosion shrapnel. In the chaos, the aircrew managed

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