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Building, Defending, & Maintaining Culture

The full story may not be out, but it appears that a Southwest Airlines gate agent acted inappropriately when she saw an unexpected name for a child. When a mother names a child with an unusual name that is not obvious how to pronounce, she might expect unusual reactions, but apparently the gate agent went

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Is That Your Final Answer? Controlling Emotion at the Moment of Decision

“Is that your final answer?” That famous phrase heard worldwide in different languages on the wildly popular game show “Who Wants To Be a Millionaire?” meant that the time had come to make a final decision. Viewers sweated and felt the knotted stomach of emotional tension in the contestant. In my previous articles on decision-making,

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