When we have a fully-formed idea in our mind, and try to communicate that to other people, it’s easy to overlook details that seem obvious to us. That perfect picture in our mind is still a black screen in the minds of others, waiting to be filled in with what we communicate. It’s important to confirm understanding if we really need our intentions to be understood. In Highly Innovative & Reliable Organizations (HIROs), people ask open-ended questions and have those assigned to critical tasks repeat in their own words what they understand. This is especially important in multicultural, multilingual environments. Otherwise, unexpected things can happen!
Trust…in Clear Communications
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