“Getting to Yes” is a popular book about winning negotiations, but when talking about inter-cultural communication, “Getting to No” might be more instructive. Professor Zeng’s humorous description of different ways to handle a demanding McDonald’s customer shows deep cultural differences in seeing the world. The American way is to stand on rules, communicating the reasons in
The arrest of Nissan chairman Carlos Ghosn shocked the financial world. Will his behavior be attributed to the context of the situation, or will he be vilified for having a bad character? The story is still developing, but there is interesting evidence that Dependent and Interdependent cultures see causes for behavior differently.A study of Chinese
People see leaders who make sound judgment calls as heroes; those who show poor judgment–the marketplace rarely treats them well. But making calls can’t be avoided when you’re in charge. Sound judgment is a key leadership trait that can be developed with thought & practice. Business professors Tichy & Bennis found that leaders make important
Travel to a simpler time filled with nature’s song. The hidden treasure of Had Yao, Krabi.