Curiosity comes naturally to children…but adults think they already know everything, and lose the soft power skill of being incessantly inquisitive. It may kill cats, but curiosity is essential for a highly innovative and reliable organization—a HIRO—to function well. Two heart-breaking disasters in NASA’s history demonstrate how important it is to constantly stay curious.
We can’t shrink from looking below the surface just because we’re too lazy or too afraid to find something we don’t like. When things are going well is exactly the time to anticipate our future.